Please Read Carefully Before Ordering

By placing an order with Fallova, you acknowledge and agree to the terms outlined below.

Sizing Responsibility

Every product page contains a detailed sizing guide, including foot measurements in centimeters and inches.

Customers are strongly encouraged to:

• Measure their feet before ordering.

• Compare their measurements with the sizing chart provided.

• Review the sizing image located on each product page.

Because sizing standards vary between brands, models, and manufacturing batches, customers should not rely solely on the size they usually wear.

Sizing Exchanges

If the size doesn't fit, you may request an exchange within 30 days of receiving your order.

To be eligible for a sizing exchange, the item must:

• Be unworn and unused.

• Be returned in its original condition and packaging.

• Show no signs of wear, damage, alteration, or misuse.

Customers are responsible for the cost of return shipping for sizing exchanges unless otherwise agreed by Fallova.

All exchange requests are subject to inspection and approval by our team. We reserve the right to refuse any exchange that does not meet the requirements of this policy.

Order Modifications

If you need to make any changes to your order, including the size, color, or shipping information, please contact us at contact@fallova.com within 24 hours of placing your order.

After this period, we cannot guarantee that modifications or cancellations can be accommodated due to order processing and fulfillment timelines.

Sale Items

All sale items, promotional items, discounted items, and limited-edition products are final sale.

These items are not eligible for:

• Returns

• Exchanges

• Refunds

Why This Policy Exists

International returns frequently involve:

• Long transit times.

• Customs delays.

• Lost packages.

• Damaged return shipments.

• Inspection failures.

As a result, international returns often create substantial costs and uncertainty for both customers and our company.

Incorrect, Damaged, or Defective Items

If you receive:

• The wrong item.

• The wrong size compared to your order confirmation.

• An item with a significant manufacturing defect.

• An item damaged beyond normal shipping wear.

Please contact us within 7 days of delivery at contact@fallova.com and provide your order number along with clear photographs demonstrating the issue.

Our team will review your claim to determine whether it is eligible under this policy. If approved, Fallova will provide an appropriate resolution, which may include a replacement, exchange, or refund at our discretion.

If the claim is approved and the return of the item is required, Fallova will cover the reasonable return shipping costs.

Damaged Packaging

Damage to the outer packaging alone does not qualify for a return, exchange, or refund if the product itself remains functional and undamaged.

Unauthorized Returns

Packages returned without prior written authorization may be refused and returned to the sender.

Refund Processing

If a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on your financial institution.

Goodwill Accommodations

In certain situations, Fallova may offer discount codes or other commercial gestures as a goodwill accommodation.

Such accommodations are voluntary and do not constitute an admission of liability or an obligation to provide future compensation.

Contact Us

For any return or exchange inquiries, please contact us:

Fallova

Email: contact@fallova.com

Phone: +44 7503 943055

Address: 22 London Road, Haywards Heath, RH17 6QA, United Kingdom